It's tricky because the main part of your job is building relationships with clients. So, cancelling it doesn't make you look totally cool.
And I don't know about you, but I feel very guilty when I have to cancel the order on a customer, even if it's for a totally legitimate reason.
# 1 Check yourself out
It is okay to cancel every now and then. Life happens, and we are all human. But cancelling often will mean that you appear unreliable, unpredictable, and unstable. And in a world where the number of escorts is a dime a dozen, why would a customer keep booking someone who is constantly cancelling? So, before cancelling. I want you to ask yourself the following questions.
Do you have a good reason to cancel?
If so, go ahead and cancel.
But seriously, is that true?
We are all used to the habit of cancelling reservations a lot before. It can be difficult to be your own boss and hold yourself accountable. You may need to talk enthusiastically to yourself and tell yourself to be stressed and motivated. Or, you may need to know why you are too scared to work.
Is this particular customer that is bothering you? Or work in general?
If this is a particular client, ask yourself why. Then consider whether the reservation is worth the money. Not every customer or reservation is a walk in the park, but if they reach the stage where you are afraid of booking all day and cancel it at the last minute, it might be time to ditch the customer.
Are you cancelling because you feel overwhelmed?
If so, that's totally cool. You have to take care of yourself. But cancelling reservations at the last minute is not a sustainable solution, and it has the potential to wipe out your business in the long run.
If you're exhausted, sit back and find out how you can do it to cope. You may need to take a short break. You may need to change your presence. You probably need to jump off Twitter for a while.
# 2 Offer the compliment
If a customer is to cancel you, you will need as much notice as possible. Show the same compliment in return. If you find yourself constantly canceling at the last minute, return to Step # 1 and ask yourself why.
Be courteous to apologize. If appropriate, contact your customer. Otherwise, send an email or text message - whatever your usual form of communication with them. Make your apology humble, sincere, simple and professional. Apologize for the course of events, but don't get too far. Focus on rescheduling.
Hello [Client’s Name],
Hope your week goes well.
I was looking forward to contacting [reservation history]. Unfortunately, [the reason, for example, I have had a cold and I hate to be fine], so I will need to reschedule our appointment. I'm so sorry. Is there a day and time for you next week instead? I am available in [days, times].
Thanks in advance for your understanding.
[Your name] x "
# 3 Sweet the deal
If you really want to keep this customer, or you know that they will be overwhelmed by rescheduling, it might be a good idea to offer an extra incentive. I don't do this every time, it really just depends on my relationship with the customer and the extent of notice I'll give to cancel.
Hello [Client’s Name],
Hope your week goes well.
I was looking forward to contacting [reservation history]. Unfortunately, [the reason, for example, I had a cold and I hate to be fine], so I will need to reschedule our appointment. I'm so sorry. Is there a day and time for you next week instead? I am available in [days, times].
Sorry for the inconvenience I am glad to offer you [a discount of X USD / X additional time at no extra cost].
Thanks in advance for your understanding.
[Your name] x "
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